FAQ EXPAND ALL

Council keeps records and maps of underground infrastructure. Anyone who intends to begin digging or excavation work (even in your own backyard) should lodge a Dial Before You Dig enquiry before commencing work.

Dial Before You Dig website:  www.1100.com.au

Phone:  1100

You can use the Shire's recycled water for:

  • toilet flushing
  • cold water clothes washing tap
  • irrigating sports fields, food crops and gardens
  • ornamental ponds
  • washing cars, bikes, boats
  • firefighting (domestic)
  • watering or washing pets. 

You cannot use the Shire's recycled water for:

  • drinking
  • cooking or other kitchen purposes
  • baths, showers, hand basins or personal washing
  • swimming pools and recreation involving water
  • rainwater tanks
  • evaporative coolers.

Recycled water comes from easily distinguishable purple-coloured pipes, connected to some of the taps and fittings in your home, such as toilets, laundry and garden taps.  If you have these purple-coloured taps and fittings, then you are able to receive recycled water, although you will still need to check with Council to see if the recycled water supply is turned on in your area.

If you don’t have these fittings, but live in one of the supply areas, you may still be eligible by retrofitting your property with the necessary dual reticulation pipes and fittings.

If you are still unsure, contact Council.

Recycled water is highly treated and suitable for a range of uses. It is not recommended for some uses such as drinking, bathing and cooking but should you accidentally use recycled water in this way, it is unlikely you will fall ill. It is recommended however that you seek medical advice and inform Ballina Shire Council.  

All customers who have recycled water on their properties should have purple-coloured taps in order to distinguish recycled water from drinking water. Recycled water is highly treated and suitable for a range of uses. It is not recommended for drinking, bathing and cooking but should you accidentally use recycled water in this way, it is unlikely you will fall ill. It is recommended however that you seek medical advice and inform Ballina Shire Council.

Yes it is safe for pets such as dogs and cats. Just change the water regularly as you would with any water you provide for pets.

 

Yes, it is safe for children to come into direct contact with the recycled water, however, water toys and playing under sprinklers is not considered acceptable as children can swallow water during these activities.

If you have been in contact with recycled water, there is no great need to wash your hands before undertaking further activities.

It is advisable, however, to wash hands after gardening or agricultural activities or before eating and drinking, to minimise the presence of disease-causing micro-organisms accumulated from your daily activities. 

Yes you can. It is safe to handle and eat vegetables that have been grown with recycled water. As a normal hygiene practice it is recommended that all vegetables be washed with drinking water before eating them.

Bathing, swimming and cooking are not recommended by regulators as accepted uses of recycled water.

Both the Ballina and Lennox Head Water Recycling Facilities produce high quality recycled water that goes through a number of treatment processes in accordance with the Environment Protecton Authority, the NSW Office of Water and the Department of Health Guidelines. Both facilities have 24 hour online monitoring equipment which monitor pH, electrical conductivity (salinity), turbidity (filter accuracy), chlorine residual, Ultra Violet (UV) intensity and temperature. The facilities will automatically shut down if any of these elements fall below standards.

The Ballina and Lennox Head Water Recycling Facilities both produce high quality recycled water. This recycled water goes through a number of treatment processes in accordance with the Environment Protection Authority, NSW Office of Water, the Department of Health Guidelines and the Australian Water Recycling Guidelines. The treatment processes are rigorous and continuously monitored to ensure that these guidelines and best practice standards are constantly adhered to.

Dual reticulation refers to properties which are supplied or have access to both standard drinking water and recycled water. ‘Dual’ means ‘two parts’ and ‘reticulation’ means a ‘system of pipes’. Recycled water is delivered through purple-colored pipes and taps.

Potable water is drinking water. Potable means ‘safe to drink’ or ‘drinkable’. Most of Ballina Shire’s drinking water comes from Rocky Creek Dam and we use it to shower, cook, garden and drink.

Water rates charges are issued quarterly with your rates notice.

The due dates for quarterly rates and water charges are 28 Febuary, 31 May, 31 August and 30 November.

No, there are no restrictions on water use in Ballina Shire.

Rous Water, the regional bulk water supply authority, notifies councils to implement water restrictions when the level of Rocky Creek dam drops to 60 per cent.

Because of the relatively high rainfall on the far north coast water restrictions are not implemented very often.

still not clear? ask crystal a question