Rous County Council offers rebates for the installation of water saving devices such as rainwater tanks. 

As recycled water uptake increases, there may also be opportunities for properties located close to recycled water main pipelines to retrofit their buildings to use recycled water. In these situations, Council together with Rous County Council, would look to provide rebates for their installation.

Rous County Council rebates

Monitoring your usage

You can compare how much water you are using by checking your water bill.  You will be able to see your usage for the past year and how it compares to your currently levels.

water consumption stat for web 2018

If you have used a lot more water than usual you should check for leaks:

  • check to see if taps are dripping or water is around the base of your cistern (toilet)
  • check your water meter

You can check your own water loss by turning off all your taps and appliances and simply reading your water meter. If the numbers on your meter change, call a licensed plumber.

 water meter checking

  • to test for small water leaks read your water meter before going to bed and check it when you wake up, before you have turned any taps on.  If the meter has changed you have a water leak.
  • to check the accuracy of your meter, read the meter and then fill a container with a known quantity of water (eg 2 litres), check to see if this matches your water meter
  • if you find a leak call a licensed plumber to find and fix the problem.

click here for more water saving tips

Reporting problems

If you have a problem with any of your water services or if there is a problem with council services please refer to the:

troubleshooting guide

Responsibilities for customers

Ballina Shire Council is responsible for maintaining and fixing pipes and equipment on council controlled land.

Property owners are responsible for maintain and fixing problems on their land.  This includes sewer blockages, water leaks and plumbing problems such as leaky taps.  Make sure you use a licensed plumber to do your plumbing work.

Unsure if a problem is yours or ours? Contact us on 6686 1497 and we will be able to help you.

Our factsheets explain everything you need to know about recycled water, whether you live, work or holiday in Ballina Shire:

Factsheet 1 Recycled Water Frequently Asked Questions

Factsheet 2 Recycled Water Facts for Owners, Plumbers and Builders

Factsheet 3 Recycled Water Facts for the Real Estate Industry

Factsheet 4 Recycled Water Facts for GPs, Pharmacists and Health Practitioners

Factsheet 5 Recycled Water Facts - Understanding the Treatment of Recycled Water

Factsheet 6 Recycled Water Facts – Safely Disposing of Chemicals

Factsheet 7 Recycled Water Facts - the Price of Recycled Water

Uses for recycled water

Recycled water can be used for:

  • flushing toilets
  • laundry (cold water tap for washing machine)
  • watering the garden
  • ornamental ponds
  • washing cars, pathways and walls
  • irrigating agricultural crops and sporting fields

click here for more information on recycled water

paying your bill

pay my rates and charges bill

Understanding your bill

Water notice example for web Page 2


still not clear? ask crystal a question