A vibrant new animation series, featuring our very own Crystal the Water Drop, is asking the community in the Richmond River catchment to Love it or Lose it.

The thought-provoking animations are a collaboration between local Richmond River catchment councils (Ballina Shire Council, Richmond Valley Council, Kyogle Council, Rous County Council, Lismore City Council and Local Land Services) and is airing across local television, cinema and online.

“The Richmond River catchment is home to beautiful waterways and beaches, but sadly everyday behaviours can negatively affect their health. With the support of grant funding from the NSW Government’s Environmental Trust, we’ve been able to produce three stories that explain complex environmental issues in a fun and entertaining way,” said Ms Kristy Bell, Ballina Shire Council’s Environmental Health Officer.

The short animations use humour to highlight how behaviours within the urban and rural setting can significantly contribute to the poor health of local waterways.

“Tackling local waterway issues is tricky because there is no single cause or solution, but we hope these animations will educate and encourage the community to do their part. Making small and positive changes in your backyard, business or on the land is key for the future of our waterways,” Ms Bell explained.

“Rural runoff, urban stormwater, recycled water and water conservation are issues councils across our region deal with, so it’s fitting that we are working together to ensure future generations can continue to enjoy clean drinking water, healthy fish and beautiful waterways,” said Ms Bell.

The campaign has also been assisted by NSW Government’s Environmental Trust funding.

To watch the full animation series and to go in the draw to win a double movie pass, visit www.loveitorloseit.com.au and complete the short online survey.

From 1 October 2017 recycled water will be turned on to over 700 properties in Ballina.

Shortly, Ballina Heights, Ferngrove Estate, River Oaks Estate and North Ballina residents will start receiving the innovative water source. 

Recycled water is key to meeting future water demands as our local area continues to grow. During drought it means more water is preserved for drinking, cooking and bathing. Recycled water costs only 80 per cent of the usual water rate and will be available at new properties.

Benefits of recycled water:

  • crystal clean and safe
  • cheaper to use
  • available 24/7 and in drought
  • helps conserve precious drinking water
  • reduces water discharge into our local waterways

Information for users

Residents and property owners will shortly receive a letter and further information about their recycled water turn on.

recycled water guide front cover image  Download and read your recycled water user guide here
  OR visit our Customer Service Centre to collect your free user pack (located at 40
  Cherry Street, Ballina).




water interruption

Received one of these in your letter box? Don't throw it out. 

These water supply interruption cards are hand delivered by Council staff to properties with upcoming changes to their water service. 

Council has introduced these cards to inform the community about upcoming essential works that impact on their property’s water service.

Council appreciates the community’s patience during works and endeavours to return water services to normal as quickly as possible.

For further information call Ballina Shire Council's Water and Wastewater Team on 02 6686 4444.

image open day tour treatment plant

Ever wondered how recycled water is made?

Come along to our Open Day to inspect the impressive recycled water treatment facility at the Lennox Head Wastewater Treatment Plant.

This is a unique opportunity to go behind the scenes and see the treatment process that wastewater undergoes before it is delivered to households as recycled water. Each tour will take approximately 30 minutes and there will be 15 people per tour.

DATE: Wednesday 18 October 2017
TIME: 10am – 12pm (tours will run every 30 minutes)
BYO:  Wear enclosed shoes, hat and bring an umbrella if it looks like rain
LOCATION:  352 North Creek Road, Skennars Head 
RSVP:  Communications Officer
            1300 864 444
            email This email address is being protected from spambots. You need JavaScript enabled to view it.

We hope to see you there!


The roll out of Council’s revolutionary recycled water project continues as the team gears up for Ballina’s turn on. 

Over 700 Ballina households will begin receiving recycled water for household use in the coming months. Residents in Ballina Heights, Ferngrove Estate, River Oaks Estate and North Ballina will enjoy the clean and safe water source which costs only 80 per cent of the usual water rate.

Recycled water is crystal clean and safe, cheaper to use and is available 24/7 in drought. It’s also suitable for a range of uses inside and outside of the home. These include washing pets, cars, bikes and boats, flushing toilets, irrigating gardens, and the cold water laundry tap.

This innovative water program is at the forefront of Australia’s recycled water technology and is ensuring a sustainable water supply for future generations.

Lennox Head residents have already given recycled water a big thumbs up. Since the service began last year it’s received a wave of support from Lennox Head locals who have said the water quality is excellent and were supportive of long term use in the community.

In the coming months Council will inform residents and local businesses in the area about the many uses of recycled water.