Want to save on your water bill? Take the pressure off your bank account and our region’s water supply by investing in a rainwater tank or recycled water. 

Water is precious and we all need to do what we can to conserve it. By installing a rainwater tank your family could make a real difference and save 50,000 litres a year – that’s the size of a family swimming pool!

Rous County Council (our bulk water supplier) has rebate programs available to residential town water customers who wish to reduce their water consumption by installing a rainwater tank or recycled water tap.

This program is a fantastic initiative that could save you hundreds on material and installation fees! Check your eligibility with Rous County Council by telephoning 02 6623 3800 or visit rous.nsw.gov.au.


Blocked drain Large

It’s a public holiday, the in-laws are in town and dinner is on the stove suddenly the toilet starts to overflow and won’t flush. Who you going to call?

If you have a blockage it’s important to call Council before a commercial plumber. We have Wastewater Operators on-call 24/7 who can investigate as the problem might be in Council’s sewer lines and therefore our responsibility to fix. 

If Council staff determine the problem is not in the mains you will then need to contact a plumber but don’t worry, you will never be charged for Council’s investigation, even if it requires a site visit. If the blockage is within your property the owner will be responsible for the plumbing bill.

The best way to avoid a blocked toilet is to remember the Three Ps. Only flush Pee, Poo and Paper down your toilet. Any other materials such as wet wipes, cotton buds, sanitary items and dental floss do not break down and could eventually block your pipes and result in an expensive plumbing bill to remove them. 

For more information, contact Council on 1300 864 444. If you do experience a blockage on the weekend or after business hours telephone our emergency contact on 02 6626 6954.


From 1 October 2017 recycled water will be turned on to over 700 properties in Ballina.

Shortly, Ballina Heights, Ferngrove Estate, River Oaks Estate and North Ballina residents will start receiving the innovative water source. 

Recycled water is key to meeting future water demands as our local area continues to grow. During drought it means more water is preserved for drinking, cooking and bathing. Recycled water costs only 80 per cent of the usual water rate and will be available at new properties.

Benefits of recycled water:

  • crystal clean and safe
  • cheaper to use
  • available 24/7 and in drought
  • helps conserve precious drinking water
  • reduces water discharge into our local waterways

Information for users

Residents and property owners will shortly receive a letter and further information about their recycled water turn on.

recycled water guide front cover image  Download and read your recycled water user guide here
  OR visit our Customer Service Centre to collect your free user pack (located at 40
  Cherry Street, Ballina).




A vibrant new animation series, featuring our very own Crystal the Water Drop, is asking the community in the Richmond River catchment to Love it or Lose it.

The thought-provoking animations are a collaboration between local Richmond River catchment councils (Ballina Shire Council, Richmond Valley Council, Kyogle Council, Rous County Council, Lismore City Council and Local Land Services) and is airing across local television, cinema and online.

“The Richmond River catchment is home to beautiful waterways and beaches, but sadly everyday behaviours can negatively affect their health. With the support of grant funding from the NSW Government’s Environmental Trust, we’ve been able to produce three stories that explain complex environmental issues in a fun and entertaining way,” said Ms Kristy Bell, Ballina Shire Council’s Environmental Health Officer.

The short animations use humour to highlight how behaviours within the urban and rural setting can significantly contribute to the poor health of local waterways.

“Tackling local waterway issues is tricky because there is no single cause or solution, but we hope these animations will educate and encourage the community to do their part. Making small and positive changes in your backyard, business or on the land is key for the future of our waterways,” Ms Bell explained.

“Rural runoff, urban stormwater, recycled water and water conservation are issues councils across our region deal with, so it’s fitting that we are working together to ensure future generations can continue to enjoy clean drinking water, healthy fish and beautiful waterways,” said Ms Bell.

The campaign has also been assisted by NSW Government’s Environmental Trust funding.

To watch the full animation series and to go in the draw to win a double movie pass, visit www.loveitorloseit.com.au and complete the short online survey.

image open day tour treatment plant

Ever wondered how recycled water is made?

Come along to our Open Day to inspect the impressive recycled water treatment facility at the Lennox Head Wastewater Treatment Plant.

This is a unique opportunity to go behind the scenes and see the treatment process that wastewater undergoes before it is delivered to households as recycled water. Each tour will take approximately 30 minutes and there will be 15 people per tour.

DATE: Wednesday 18 October 2017
TIME: 10am – 12pm (tours will run every 30 minutes)
BYO:  Wear enclosed shoes, hat and bring an umbrella if it looks like rain
LOCATION:  352 North Creek Road, Skennars Head 
RSVP:  Communications Officer
            1300 864 444
            email This email address is being protected from spambots. You need JavaScript enabled to view it.

We hope to see you there!