RECYCLED WATER overview
| Ballina Shire Council | 6686 4444 |
| After Hours | 6626 6954 |
| Rates Enquiries | 6686 1299 |
| Civil Services Group | 6686 1497 |
| Waste Management Centre | 6686 1287 |
| Building Enquiries | 6686 1415 |
| Planning Development Enquiries | 6686 1254 |
| Environmental Health Enquiries | 6686 1210 |
| Road Closures | 6686 1498 |
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| Postal Address | The General Manager Ballina Shire Council PO Box 450 Ballina NSW 2478 |
| Street Address | 40 Cherry Street Ballina NSW 2478 |
| Business Hours | 8.15am to 4.30pm Monday to Friday closed all public holidays |
Council aims to meet agreed levels of service when managing drinking water, recycled water and wastewater systems. The levels of service enable Council to set priorities and to balance things such as reliability, responsiveness and costs.
While minimum standards in some areas such as water quality, noise, odour and sludge management are covered by statutory and license requirements, the community may desire levels of service, which are more stringent than the regulatory requirements. These levels of service may be seen as reflecting local community aspirations.
There are also operational levels of service relating to service reliability, responsiveness to complaints, etc, which are not covered by regulation.
The levels of service which Council aims to achieve are documented in our Delivery Program and Operational Plan.
It should be noted that while the Levels of Service are the target that Council aims to meet, they are not intended as a formal customer contract. Rather, Council’s responsibility is to achieve these levels and then to achieve them more cost effectively through a process of continual improvement.
There are four overhead water filling stations in the Ballina Shire:
These stations are controlled by Rous County Council. Anyone wanting to access these fill stations should contact Rous County Council on 02 6623 3800.
Liquid trade waste is wastewater generated by businesses which then flows down drains and into the sewerage system. This is treated and recycled at our wastewater treatment plants. Liquid trade waste includes:
Most businesses in the Ballina Shire generate liquid trade waste. The NSW Government and Ballina Council require all businesses in the Ballina Shire to gain approval to discharge liquid trade waste so we can:
Liquid Trade Waste Factsheet: Liquid Trade Waste Discharge
Liquid Trade Waste Factsheet: Retail Food Premises and Automotive Trades
Liquid Trade Waste Factsheet: Trade Waste Classifications and Fees
Liquid Trade Waste Factsheet: Applying For a Trade Wastewater Approval
Accepting trade wastewater into Council's wastewater network has the potential to harm the environment, the health and safety of the community and Council staff, as well as potentially damaging Council equipment.
Council's wastewater treatment plants produce high quality recycled water for use in our homes and public spaces and for release back into waterways.
It is important that Council knows and controls what chemicals and substances are entering the wastewater supply.
If you discharge trade wastewater without Council approval, Council can disconnect your wastewater service. Council can also disconnect or restrict your water service which could have a serious impact on your business.
Most businesses generate liquid trade wastewater including:
You discharge trade wastewater if your business activities are listed in the table below. If you are unsure, please contact our Water Quality and Trade Waste Officer on 6686 4444.
BUSINESS TYPE
|
ACTIVITIES
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| Retail Food | Restaurants, take-away food outlets, function centres, hospital and nursing home kitchens, caterers, butchers, delicatessens, retail bakeries |
| Automotive | Service stations, panel beaters, spray painters, car detailers, car wash (hand wash and pressure spray), car wash <12kl/day, mechanical workshops, auto recyclers |
| Commercial laundries | Laundromats, commercial laundries <2 megalitres/year, hospital laundries, nursing home laundries, hotel laundries |
| Photographic | Mini-labs, medical facilities using x-rays, graphic arts, professional photographic laboratories |
| Shopping centres with centralized pre-treatment |
Shopping centres with shared pre-treatment other than grease traps |
| Other | Municipal swimming pools, aquatic centres, cooling tower, boiler blowdown |
The below information has been sourced from the NSW Department of Planning, Industry and Environment (DPIE) and provides information on trade waste requirements for consultants and designers. For more information visit the DPIE website.